Australians Matter | Your Care & Comfort Is Paramount

Self-Managed Home Care Package Services

Fees as low as 15% of the Home Care Package!

Our Services

Best service for you or your loved ones

At Gratitude, we are committed to providing top-notch, personalised self-managed Home Care Package services that prioritise comfort, safety, and well-being. Our experienced staff and healthcare professionals ensure that every individual receives the highest quality care tailored to their unique needs.

Self-managed

The flexibility to organise your own suppliers such as gardener, cleaner, support workers, and any other services while also having freedom to negotiate hourly prices with them.

Provider managed

The Provider Managed package takes the weight off your shoulders. Your provider coordinates services, manages your budget, hires staff, and takes care of all the admin and compliance.

Part managed

We arrange your gardening, cleaning, and Allied Health suppliers at a 25% monthly Home Care Package fee, with services charged at $95.37 per hour, while you manage your own support workers if you require them.
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Learn More About Self-Management

Are you considering self-managing your Home Care Package?

Take control of your care and get more support hours for your Home Care Package

Lower Fees

More Hours Of Support

Choose Your Suppliers

Set Your Schedule

Greater Flexibility

Simple Process to Get Started

Get started in three easy steps for self-management with Gratitude In-home Care

Make an Appointment

Contact Gratitude home care specialists, who will help you understand how self-management services with Gratitude works and the costs involved.

Exploring Your Support Needs

We’ll take the time to understand the services you need, and if you already have subcontractors in mind, that’s great. If not, we’re happy to suggest trusted subcontractors in your local area. While you’ll be responsible for organising the supports, we’re here to guide you along the way.

Getting Started with Gratitude

Once you're ready, you’ll complete a simple intake form and sign a service agreement with Gratitude. From there, you can begin arranging your chosen subcontractors—with our support just a call away if you need help along the way.

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“I’m so glad I made the decision to change to self managed with Gratitude, after 4 years of being managed.
I now look forward to the services I chose and need.
Best of all, nobody who walks through my door, is a stranger.
They are personally chosen, by me.”

– Lee K

Why Choose Us

Self-managed Services With The Best Experience

Lower Fees

More Hours Of Support

Choose Your Suppliers

Set Your Schedule

Greater Flexibility

Home Care Package
self-management

Our expert nurses are dedicated to providing the highest quality Care Management for all Home Care package clients

At Gratitude, our nurses are the heart of our care services. They bring years of clinical expertise combined with a deep commitment to providing compassionate and personalised care. Our team consists of highly trained professionals who are equipped to handle a wide range of medical conditions while ensuring that participants feel safe, comfortable, and valued.

We’re Ready to Support You

We understand that not one size fits all. There might be some participants require additional assistance. Contact us for tailored Provider Managed options depending on your needs and location.

Contact Gratitude

Your Journey Starts with a Conversation

Feedback & Testimonials

Stories From Our Participants

At Gratitude, we are deeply grateful for the trust you place in us to care for you and your loved ones. Your well-being inspires us to continue delivering compassionate, high-quality care every day.

“I’m so glad I made the decision to change to self managed with Gratitude, after 4 years of being managed. I now look forward to the services I chose and need. Best of all, nobody who walks through my door, is a stranger. They are personally chosen, by me.”

    Lee K.

    Self-Managed Client

    “At last the freedom I’ve always wanted. To have a say in who comes and goes in my care team. My Physio, house cleaner! And support personal are all on board and the transition was seamless and easy. If an 81 year old can do it, anyone can. My only regret is! That I didn’t do it long ago. So why didn’t I? Because I didn’t know I could. I’m looking forward to a long and happy partnership with Gratitude.”

      Lee K

      Self-Managed Client

      Feedback & Testimonials

      Stories From Our Participants

      At Gratitude, we are deeply grateful for the trust you place in us to care for you and your loved ones. Your well-being inspires us to continue delivering compassionate, high-quality care every day.

      Who We Are

      Expert Self-Managed Home Care Package Services

      Exceptional care isn’t just a service, it’s a commitment to your health, happiness, and quality of life.

      Email Us

      info@gihc.com.au

      Phone Number

      1300 912 155
      03 9863 6149

      Have questions related to our services?

      Our FAQ'S
      What Is the Support at Home Program?

      The Support at Home Program was introduced by the Australian Government to help older Australians stay independent and live safely at home. It allows seniors to receive tailored care and support services of their choice, for as long as needed, in collaboration with an approved provider.

      To access the Support at Home Program, you’ll need an aged care assessment where your assessor will discuss your current care needs and determine your eligibility and the best level to meet them. If eligible, you’ll be placed in a queue until Support at Home funding becomes available. Once assigned, you and your chosen provider can decide how to use your government-funded supports to suit your needs.

      Once your aged care assessment is completed and you’re found to be eligible, you will be added to the National Priority System. The system prioritizes based on your care needs and the date of your approval. You can view your estimated wait times via the My Aged Care Client Portal.

      Each Support at Home level provides different amounts of funding depending on your care needs. If your needs change, contact your provider—they’ll review your care plan and help you access additional services. If necessary, they can request a reassessment to upgrade your Support at Home level.

      Yes, you’re free to change providers at any time. To do so, contact your current provider to end your services, reactivate your referral code via your My Aged Care Portal or by calling My Aged Care on 1800 200 422. Finally, share the reactivated referral code with your new provider.

      If you need our support with coming over to our service, give us a call on 1300 912 155.

      A referral code is a unique number you receive from My Aged Care if you’re approved for Support at Home. This code lets a provider access your aged care assessment to create a personalized care plan. Sharing the code doesn’t commit you to using that provider’s services.

      If you’re switching providers, your code must be reactivated before it can be used again. To do this, call My Aged Care on 1800 200 422.

      The National Priority System is how the Australian Government allocates your Support at Home funding. It considers your care needs and the date of your approval, then assigns your Support at Home funding when one becomes available. You can check your estimated wait time through your My Aged Care Client Portal.

      We can assist with a range of care services that are tailored for your individual support needs.

      Our services include:

      • Community Nursing
      • Personal Care
      • Domestic Assistance
      • Gardening & Home Maintenance
      • Community Access
      • Shopping Support & Meal Preparation
      • After Hospital Care
      • Respite Care
      • Allied Health Services
      • Palliative Care & End of Life Pathway
      • Medication Assistance
      • Companionship

       

      We support approved participants with government Support at Home funding and self-funded seniors.

      Who Is Eligible for Support at Home?

      Support at Home is designed for older individuals who need coordinated support to continue living independently at home. Persons must be:

        • 65 years or older, or
        • At least 50 years or older if you’re a First Nations Elder or people who are homeless or at risk of homelessness.

      An aged care assessment is a detailed evaluation conducted by the Australian Government to determine what kind of care, supports and services best suit your needs. The assessment looks at your health, lifestyle, and daily needs to recommend suitable aged care options.

      If you’re eligible for Support at Home, you’ll be placed on the National Priority System to wait for funding to become available.

      To book an Aged Care Assessment, contact My Aged Care on 1800 200 422.

      Because Support at Home funding can take time to be assigned, the best time to be assessed is as soon as you’re eligible. Starting early will place you in the system sooner and will reduce the wait times down the track. If you’re not sure, you can run your questions by My Aged Care on 1800 200 422.

      I’ve Been Assigned and Approved for Support at Home — What Happens Next?

      Once your approved for Support at Home, you’ll receive a referral code. This code must be given to your chosen Support at Home provider before you can begin receiving services.

      Here’s what happens next if you wish to join us as your service provider:

      • Provide Your Referral Code– This allows us to access the details from your aged care assessment.
      • Complete a Questionnaire– We’ll send you a short form to collect key information about your care needs and preferences.
      • Care Plan Meeting– Once we receive your questionnaire, we’ll book a phone or video meeting to discuss your care needs and how we can best utilise your Support at Home budget to meet them.
      • Sign Your Agreement– After the meeting, we’ll email you a Home Care Agreement outlining the services you’ll receive and when they will start.

      We’re a nationwide service, delivering services across Australia. Our office is based in Melbourne and we also offer phone, email and onsite support, making it easier for clients across Australia to access supports. 

      A care plan is a personalized guide created during your care plan meeting. Your care manager will talk with you about your health, goals, and daily challenges, and then design a plan that outlines the services you’ll receive. This plan ensures your care fits within your Support at Home budget and directly supports your needs. 

      An Approved Provider is a government-registered organisation that manages Support at Home funding. You must work through an approved provider to access your allocated funds.

      A Service Provider is a business that delivers actual services—such as personal care, nursing, gardening, or cleaning—and is paid through your Support at Home funding. 

      What Does It Mean to Self-Manage Your Support at Home Funding?

      Choosing to self-manage your Support at Home funding means you take charge of finding and managing your own care workers. If you’re comfortable using email and a computer, it’s quite straightforward. You can find support workers using online platforms like: 

      • Mable 
      • Find a Carer 
      • Careseekers 
      • Like Family – where carers charge a simple, flat rate 

      Here’s the simple breakdown: 

      • Provider Managed: The provider handles everything – schedules, staffing, and finances. This is the most convenient. The provider will utilise funding from your package to manage your services. 
      • Self-Managed: You choose your own carers and decide which services you want. Your provider still takes care of the financial side and ensures workers meet compliance standards. 
      • Part Managed: With Part Managed, we arrange your gardening, cleaning, and Allied Health suppliers, while you manage your own support workers if you require them.
      Is Respite Care Included in My Support at Home funding?

      Yes, some respite services may be covered under your Support at Home funding—as long as they’re not already funded through another government program. Your eligibility for respite care is determined during you’re aged care assessment, and coverage is assessed on a case-by-case basis.

      Your package can cover the cost of preparing and delivering meals, but not the raw food ingredients – except in cases like enteral feeding. For example, if you’re using Lite n’ Easy, around 70% of the cost (the preparation and delivery component) may be funded through your package. You’ll need to cover the remaining 30% for the food itself. Restaurant and takeaway meals are not covered.

      Hearing aids are subsidised under the Australian Government Hearing Services Program, so they’re not eligible for funding through your Support at Home.

      Yes, if you’re eligible, supplements can be added to your Support at Home funding. These are determined through assessments and include:

        • Dementia and Cognition Supplement
        • Veterans’ Supplement
        • Oxygen Supplement
        • Enteral Feeding Supplement
        • Viability Supplement
        • Hardship Supplement

      All registered Support at Home providers must follow the same government-regulated framework, so the services covered are generally the same across providers. Some providers may offer perks to bundle different services together.

      Support at Home funds are strictly for services that support your care needs, health, and safety at home. Funeral expenses do not meet these criteria and are not covered.

      Yes – minor home modifications can be covered, provided they meet your care needs. These typically include things like grab rails, shower chairs, or temporary ramps.

      Keep in mind:

      • The changes must be essential to your health or mobility.
      • They must not increase the value of the property.
      • All requests are assessed on a case-by-case basis.
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      Get In Touch

      Contact us today to schedule a consultation

      With Gratitude, you’re not just receiving care , you’re gaining a trusted healthcare partner.