Support at Home pricing – effective 1 October 2026
The more of your plan you use, the less you pay per hour.
Our lowest rate, Maximiser, is for clients who use 80% or more of their funded budget on care. Our published maximum is $130 per hour, and you are never charged above it.
Hourly rates from
$102
per hour on our Maximiser rate
Eligibility criteria apply. Your rate is set by how much of your funded budget you use on care. We assess this over the previous three months, review it every month and apply it automatically, so there is nothing to claim. Read the Maximiser terms.
Priced around your needs
The more of your funded budget you use, the lower your hourly rate. As your needs grow, the same funding buys more hours of care. You move down automatically and are never charged above our published rate.
The hourly rate is everything
Labour, travel, administration and technology are all inside the price. There is no platform fee, no package-management fee and no invoice-handling fee.
Nursing and clinical care is $0 to you
Nursing, physiotherapy, occupational therapy and podiatry cost you nothing. They are paid from your government funding.
Start here
Which rate applies to you?
Your hourly rate depends on how much of your funded budget you use. We review this every month, so you get the right rate as soon as you qualify. Choose your tier below and every price on this page will highlight to match.
Showing Standard rates. This is our published maximum, and you are never charged more than this.
A reward, not a penalty
Standard is our published maximum. You are never charged more than it, whatever your tier. The tiers only ever take the price down.
People who use most of their funded budget are usually the people who need the most support. Dropping the hourly rate for them means the same funding buys more hours of care, at the time when more care is what they need. Our pricing is built around your needs, not your spending.
If your needs are lighter, nothing is taken from you. You pay our published rate, your funding is unaffected, and your tier is looked at again as your needs change.
Checked every month
Your tier is based on your budget use over the previous three months. We review your budget monthly as part of care management, so a rise in your needs can be picked up mid-quarter instead of waiting for your next review.
Applied automatically
You never have to apply or ask. If your care plan means you will be using 80% or more of your budget, tell us and we can start you on Maximiser straight away rather than waiting three months.
Never above Standard
Your rate can change as your needs change, but it can never go above the published Standard price.
Eligible full pensioners
Pay $0 in co-contributions for 12 months.
Most people now pay a share towards some of their aged care services, usually 17.5% of everyday living services. For eligible full pensioners who are making full use of their budget, Gratitude covers that share entirely for a full year.
Conditions and terms apply. Read the full offer terms and eligibility criteria.
You may be eligible if you:
- Are assessed by Services Australia as a full pensioner
- Use more than 80% of your funded budget on care
- Have a current care plan with your review complete
We check every condition with you before anything changes, and we will never suggest adding services you don’t need in order to qualify.
Our full price list
Every price below comes out of your government-funded budget, not your pocket. The You pay column shows your co-contribution, which is the share Services Australia decides you pay. Personal care, nursing, clinical and allied health are always $0 to you. Tiered prices highlight to match the rate you chose above.
Personal care and support
Support that helps you stay independent at home. Charged per hour.
| Service | Standard | Saver | Maximiser | You pay |
|---|---|---|---|---|
| Personal care and self-care | $130 | $115 | $102 | 0% |
| Help with medications | $130 | $115 | $102 | 0% |
| Social support (one to one) | $130 | $115 | $102 | 0% |
| Social support (in a group) | $130 | $115 | $102 | 0% |
| Respite (community and flexible) | $130 | $115 | $102 | 0% |
| Allied health assistance (non-clinical) | $130 | $115 | $102 | 0% |
| Help to manage personal affairs | $130 | $115 | $102 | 0% |
Personal care is $0 to you. From 1 October 2026 there is no client contribution for personal care and support. The government subsidy pays for it, up to your assessed budget.
Everyday living
Keeping the house running. Charged per hour, except meal delivery, which is charged per meal.
| Service | Standard | Saver | Maximiser | You pay |
|---|---|---|---|---|
| House cleaning | $130 | $115 | $102 | 17.5% |
| Laundry | $130 | $115 | $102 | 17.5% |
| Shopping assistance | $130 | $115 | $102 | 17.5% |
| Gardening | $130 | $115 | $102 | 17.5% |
| Home maintenance and repairs | $130 | $115 | $102 | 17.5% |
| Meal preparation | $130 | $115 | $102 | 17.5% |
| Meal delivery (per meal) | $35 | $30 | $25 | 17.5% |
Meal delivery is where the tiers make the biggest difference: $35 a meal on Standard and $25 on Maximiser. For someone relying on delivered meals every day, that is the discount doing exactly what it is meant to do.
Nursing and clinical care
Fully funded by the Australian Government under Support at Home. These rates are drawn from your budget, so you contribute nothing. They are flat rates, so tiers do not apply.
| Service | Rate per hour | You pay |
|---|---|---|
| Registered Nurse | $185 | $0 |
| Enrolled Nurse | $150 | $0 |
| Nursing Assistant | $135 | $0 |
| Care management (clinical) | $185 | $0 |
| Care management (non-clinical) | $140 | $0 |
| Restorative care management | $170 | $0 |
| Telehealth (per session) | $175 | $0 |
Allied health
Also fully funded, and also $0 to you. Every visit includes assessment, treatment planning, progress reporting and the clinician’s travel.
| Service | Rate per hour | You pay |
|---|---|---|
| Physiotherapy | $286 | $0 |
| Occupational therapy | $275 | $0 |
| Podiatry | $279 | $0 |
| Exercise physiology | $210 | $0 |
| Psychology | $310 | $0 |
| Dietetics | $300 | $0 |
| Speech pathology | $310 | $0 |
Exercise physiology, psychology, dietetics and speech pathology were previously published together as a single range. Each now has its own price. Clinical consumables are charged at cost and shown separately on your statement.
Care management
The Government sets aside up to 10% of your total budget for care management. This is part of your funding, not an extra fee, and it does not reduce the money available for your care.
It pays for the work behind the scenes: building your care plan, rostering every visit, quarterly reviews, telehealth check-ins, monthly budget reviews, talking to your GP and hospitals, and the record-keeping the Aged Care Act requires.
Gratitude charges $140 per hour for care management, capped at that 10%. Your contribution is $0.
Monthly budget reviews are part of this. We watch your spending and your tier every month, so you get the benefit of a lower rate during the quarter, not after it.
If you self-manage and engage your own providers, a 10% invoice-processing fee applies to those invoices. It is itemised on your statement.
Where your budget goes
Personal care, nursing, allied health and everyday living
Planning, scheduling, coordination, reviews and telehealth
Transport and other services
Transport is charged per one-way trip, not per kilometre, so the price does not change with traffic or a longer route.
| Service | Rate | You pay |
|---|---|---|
| Transport, up to 20 km (one-way trip) | $65 | 17.5% |
| Transport, 21 to 50 km | $120 | 17.5% |
| Transport, over 50 km | $215 | 17.5% |
| Taxi or rideshare arranged for you | Cost + 10% | 17.5% |
| Assistive technology and home modifications | Per quote | Varies |
| Nursing consumables and products | At cost | Varies |
The trip price already covers your support worker’s time, the vehicle and the coordination. Tolls and parking at your destination are passed on at cost. Transport is not tiered, so the same price applies on every tier.
If you choose your own supplier
Using a provider you arrange yourself
You can bring in your own supplier for some things. Your budget is charged what they charge, plus a registered-provider fee set by the Support at Home Manual.
| What you arrange | What is charged to your budget |
|---|---|
| Home modifications | The approved cost, plus 15% or $1,500, whichever is lower |
| Assistive technology | The approved cost, plus 10% or $500, whichever is lower |
| Nursing consumables | The supplier’s price, plus 10% |
| Taxi or rideshare vouchers | The provider’s price, plus 10% |
| Pre-prepared meals | The meal provider’s price, plus 10% |
Assistive technology and home modifications are approved against your care plan and the Support at Home Service List before anything is bought.
Specialist programs
Special pathways
Restorative Care Pathway
A goal-focused rehabilitation program lasting up to 12 weeks, and extendable. Restorative care management is $170 per hour, inside the 10% care management cap. Allied health is at our standard clinical rates, $0 to you. Your tier still applies to everything else.
End-of-Life Pathway
Specialised palliative support, with additional government funding of up to $25,000 available. Care is delivered at the same all-inclusive rates with priority coordination. Clinical and nursing care remain $0 to you.
Moving from a Home Care Package
If you hold a Home Care Package and are transitioning to Support at Home, you keep your existing level and funding, and you get exactly the same rates shown on this page. Same services, same carers, no entry fee and no exit fee. We handle the paperwork with My Aged Care.
Good to know
What you actually pay
The prices above are what each service costs. They come out of your government-funded budget, not your pocket. Your co-contribution is the share of some services that Services Australia decides you pay. It is the percentage in the “You pay” column.
For a full pensioner, that is normally 17.5% of everyday living services. Personal care, nursing, clinical and allied health are all $0 to you. Eligible full pensioners can have that share waived entirely for 12 months →
14 days’ notice
If any price changes, you get it in writing at least a fortnight beforehand. It is also updated in My Aged Care and your Service Agreement.
Every service itemised
Your monthly statement lists every service at its full price and shows the tier that applied, so you can see exactly where your funding went.
Personal care now $0
From 1 October 2026 there is no client contribution for personal care, whether or not the waiver applies to you.
Higher rates apply to services delivered on weekends and public holidays, and outside standard hours, in line with the SCHADS and Nurses Awards. Your Service Agreement confirms the rates that apply to you, and they are itemised on your statement.
Eligibility and terms
How the Maximiser rate works
Everything that governs our lowest published rate, in one place. These terms form part of your Service Agreement and apply to every client equally.
1. Who qualifies
The Maximiser rate applies where you use 80% or more of your funded Support at Home budget on care. Care means support worker services and clinical services. Purchases are excluded from both sides of the calculation. These include assistive technology, home modifications, consumables and goods.
2. How your use is measured
Your budget use is calculated over the previous three months and expressed as a percentage of the funded budget available for the same period. The same written rule is applied to every client. Periods of hospitalisation, respite or approved absence are disregarded, so you are not moved off the rate because of something outside your control.
3. How it is applied
Automatically. You never apply, ask or fill in a form. We review every client’s budget monthly as part of care management, and we confirm your tier at each quarterly care review. If your care plan means you will be using 80% or more from the outset, tell us and we can start you on Maximiser immediately rather than waiting three months.
4. What it covers
The tiered hourly rates for Independence and Everyday Living services, and the per-meal price for meal delivery. Nursing, clinical and allied health rates are flat and already $0 to you, so the tiers do not apply to them. Transport, assistive technology, home modifications, consumables and third-party provider fees are not tiered.
5. If your budget use falls
A single quiet month does not move you. Your rate only changes if your use falls below the threshold across two consecutive monthly assessments, and we give you at least 14 days’ written notice before it does. Any services already delivered at the Maximiser rate stay at that rate. We never re-rate past invoices.
6. Standard is the ceiling, not the target
$130 an hour is our published maximum. Whatever happens to your budget use, you are never charged above it, and no fee, loading or surcharge is added to recover the difference between tiers.
7. We will never ask you to spend more to qualify
Services go into your care plan only where they are assessed as required to meet your needs. We will never recommend, roster or claim a service so that you reach a rate threshold, and no member of our team is paid, rewarded or assessed on client budget use or tier take-up. If you believe you have been advised otherwise, tell us and we will investigate it as a complaint.
8. Changes to the rates themselves
All three rates are published and sit within the Australian Government’s Support at Home price caps. If any price changes, you are notified in writing at least 14 days beforehand, and the change is updated in My Aged Care and in your Service Agreement.
Prices shown are indicative. Your final fees and charges are confirmed in your Service Agreement and must align with your care plan and budget. The tier that applies to you at any time is shown on your monthly statement, alongside every service you received. A full copy of the fee schedule is available from your Care Manager or on request.
Effective 1 October 2026. All prices are GST-free and sit within the Australian Government’s Support at Home price caps. Prices on this page are indicative. Your final fees and charges are confirmed in your Service Agreement and must align with your care plan and budget.
About “from $102 per hour”. $102 is our Maximiser rate and applies where you use 80% or more of your funded budget on care. Clients using 60–80% pay $115 an hour, and clients using under 60% pay our published maximum of $130 an hour. Your tier is assessed on your budget use over the previous three months, reviewed monthly and applied automatically. Full eligibility terms are set out in the Maximiser terms on this page.
Support at Home funding can only be used for items and services on the official Support at Home Service List. The full fee schedule, including terms and conditions, is available on request or from your Care Manager.
Questions about pricing?
Call us on 1300 912 155 or email info@gihc.com.au. You can also visit us at 84 Hotham St, Preston VIC 3072.