84 Hotham St, Preston VIC 3072

Office Hours: MON – FRI 09:00am – 5:00pm


Email: [email protected]


Specified Care and Services

E1     Care and services

(1) Care and services


The following table specifies the care services that an approved provider of a home care service may provide.

Care Services
Personal care
Personal assistance, including individual attention, individual supervision and physical assistance, with:
  1. bathing, showering including providing shower chairs if necessary, personal hygiene and grooming, dressing and undressing, and using dressing aids; and
  2. toileting; and
  3. dressing and undressing; and
  4. mobility; and
  5. transfer (including in and out of bed).
Activities of daily living
Personal assistance, including individual attention, individual supervision and physical assistance, with communication including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone
Nutrition, hydration, meal preparation and diet
  1. assistance with preparing meals; and
  2. assistance with special diet for health, religious, cultural or other reasons; and
  3. assistance with using eating utensils and eating aids and assistance with actual feeding, if necessary; and
  4. providing enteral feeding formula and equipment.
Management of skin integrity
Includes providing bandages, dressings, and skin emollients.
Continence management
  1. assessment for and, if required, providing disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances and enemas; and
  2. assistance in using continence aids and appliances and managing continence
Mobility and dexterity
  1. providing crutches, quadruped walkers, walking frames, walking sticks and wheelchairs; and
  2. providing mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, and pressure relieving mattresses; and
  3. assistance in using the above aids.

(1) Support Services

Care Services
Support services
  1. cleaning; and
  2. personal laundry services, including laundering of care recipient's clothing and bedding that can be machine-washed, and ironing; and
  3. arranging for dry-cleaning of care recipient's clothing and bedding that cannot be machine-washed; and
  4. gardening; and
  5. medication management; and
  6. rehabilitative support, or helping to access rehabilitative support, to meet a professionally determined therapeutic need; and
  7. emotional support including ongoing support in adjusting to a lifestyle involving increased dependency and assistance for the care recipient and carer, if appropriate; and
  8. support for care recipients with cognitive impairment, including individual therapy, activities and access to specific programs designed to prevent or manage a particular condition or behaviour, enhance quality of life and provide ongoing support; and
  9. providing 24-hour on-call access to emergency assistance including access to an emeemergency call system if the care recipient is assessed as requiring it; and
  10. transport and personal assistance to help the care recipient shop, visit health practitioners or attend social activities; and
  11. respite care; and
  12. home maintenance, reasonably required to maintain the home
  13. and garden in a condition of functional safety and provide an adequate level of security; and
  14. modifications to the home, such as easy access taps, shower
  15. hose or bath rails; and
  16. assisting the care recipient, and the homeowner if the home
  17. owner is not the care recipient, to access technical advice on major home modifications; and
  18. advising the care recipient on areas of concern in their home
  19. that pose safety risks and ways to mitigate the risks; and
  20. arranging social activities and providing or coordinating transport
  21. to social functions, entertainment activities and other
  22. out-of-home services; and
  23. assistance to access support services to maintain personal
  24. affairs.
Leisure, interests, and activities
Includes encouragement to take part in social and community activities that promote and protect the care recipient's lifestyle, interests, and wellbeing
Care Management
Includes reviewing the care recipient's home care agreement and care plan, coordinating and scheduling care and services, ensuring care and services are aligned with other supports, liaising with the care recipient and the care recipient's representatives, ensuring that care and services are culturally appropriate, and identifying and addressing risks to the care recipient's safety.

(2) Support Services

The following table specifies the clinical services that an approved provider of a home care service may provide

Clinical Services
Clinical care
  1. nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services; and
  2. other clinical services such as hearing and vision services.
Access to other health and related services
Includes referral to health practitioners or other related service providers

E2     Excluded Items

Items that must not be included in package of care and services

The following table specifies the items that may not be included in a Home Care Package.

Excluded items
Excluded items
Clinical care
  1. use of the package funds as a source of general income for the care recipient;
  2. purchase of food, except as part of enteral feeding requirements;
  3. payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent;
  4. payment of home care fees;
  5. payment of fees or charges for other types of care funded or jointly funded by the Australian Government;
  6. home modifications or capital items that are not related to the care recipient's care needs;
  7. travel and accommodation for holidays;
  8. cost of entertainment activities, such as club memberships and tickets to sporting events;
  9. gambling activities; and
  10. payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme.
Access to other health and related services
Includes referral to health practitioners or other related service providers