Your budget works harder the more you use it.
Every Support at Home client is automatically placed into one of three simple tiers based on how much of their quarterly budget they use. There’s no paperwork, no negotiation — as your usage grows, your hourly rate drops, so more of your governmen funding goes toward the care you actually need.
Standard
Your starting rate from day one. No minimum commitment, no waiting period — this is where every new client begins.
Saver
(60–90% budget utilisation)
Use more of your plan and your rate steps down automatically. No forms, no calls — it happens as soon as your usage crosses the threshold.
Maximiser
(90%+ budget utilisation)
Get the most from every dollar of your funding. Our lowest rate, reserved for clients
who use their plan to the fullest.
How do I move up a tier?
Your Care Partner reviews your usage every quarter and will let you know exactly how
many extra hours would move you to your next tier — and what that would save you.
There’s nothing you need to do except keep using the support you’re entitled to.
Our FAQ'S
Frequently Asked Questions
Does moving tiers cost anything?
No — it happens automatically based on usage.
Can my tier go down?
Yes, tiers reflect your most recent quarter’s usage, so they can move in
either direction.
Does this affect care quality?
No — every tier receives the same carers, the same care
planning, and the same clinical oversight.