The client is contacted over the phone or a client liaison meets them at their house to complete their intake process. This process includes gathering additional information from the client such as their requirements in terms of supports as well as their preferences with regards to the support worker being assigned (i.e. Gender, Race, Ethnicity, etc.) as well as the days and timings they would like to book their shifts on. A client risk assessment and an environment risk assessment will also be completed. The clients will also be informed of their rights and responsibilities, as well as cosy home care’s privacy policies.