The Aged Care Quality Standards, and what they mean in your home
The Quality Standards describe the care you should expect every time one of our team comes through your door. Tap through them below, then test what you know.
You may know them as the eight Standards. On 1 November 2025 they were replaced by seven strengthened Standards under the Aged Care Act 2024, with more focus on dementia, diversity, governance, food and clinical care.
Explore the seven Standards
Choose where care is delivered, then pick a Standard.
Check what you know
If something is not right
You have the right to safe, quality care, and to raise a concern without it affecting the care you receive.
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Tell us first
Most concerns are resolved fastest by talking to Gratitude.
1300 912 155 -
Ask for a free advocate
The Older Persons Advocacy Network (OPAN) gives free, independent support.
1800 700 600 -
Contact the regulator
The Aged Care Quality and Safety Commission takes complaints for free, by phone or at agedcarequality.gov.au.
1800 951 822
Need an interpreter? Call the Translating and Interpreting Service on 131 450.
Talk to Gratitude
Questions about the Standards or your Support at Home services? Our team is ready to help.
84 Hotham St, Preston VIC 3072 · gihc.com.au/contact-us
General information only. For the full Standards, see the Aged Care Quality and Safety Commission website.