Pricing
Best value service provider in Melbourne
Self-managed
(15%)
Admin fee
If you prefer to manage things yourself, Self-Managed gives you the flexibility to organise your own suppliers such as gardener, cleaner, support workers, and any other services while also having freedom to negotiate hourly prices with them. Low Fees of 15% of the Home Care Package subsidy, allow you to get more hours of support from your package.
No setup fees
No daily fees
No exit fees
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$210.23
$369.70
$804.75
$1,220.01
GIHC Fee
$31.53
$55.46
$120.71
$183.00
Available for Use
$178.69
$314.25
$684.04
$1,037.01
Estimated Support Hours
2.75
4.83
10.52
15.95
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$910.98
$1,602.05
$3,487.27
$5,286.72
GIHC Fee
$136.65
$240.31
$523.09
$793.01
Available for Use
$774.33
$1,361.74
$2,964.18
$4,493.71
Estimated Support Hours
11.91
20.95
45.60
69.13
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$10,931.75
$19,224.55
$41,847.25
$63,440.65
GIHC Fee
$1,639.76
$2,883.68
$6,277.09
$9,516.10
Available for Use
$9,291.99
$16,340.87
$35,570.16
$53,924.55
Estimated Support Hours
142.95
251.40
547.23
829.61
*Estimated hours of support per week are based on an average hourly rate of $65 for support work
What's Included
- Managing the individual’s allocated Home Care Package funds.
- Ensuring that all services and care provided adhere to relevant national quality standards.
- Ensuring your care and services align with the other supports you may need.
- Producing and distributing monthly financial statements to the care recipient.
- Claiming funds from Services Australia on behalf of the care recipient.
- Maintaining accurate records and documentation to support compliance.
- Processing invoices from service.
What's Not Included
- Coordinating services, such as scheduling care visits or arranging respite care.
- Organizing and managing services from third-party providers.
- Individual’s care plan, needs assessment, and ongoing support.
- Regularly assessing your needs, goals and preferences.
- Reviewing your Home Care Agreement and Care Plan.
- Identifying and addressing risks to your safety and well-being.
- Ensuring that both your care and services are culturally safe.
Part-managed
(23%)
Admin fee
Want a semi hands-off approach for home care services?
With Part-Managed, we arrange your gardening, cleaning, and Allied Health suppliers at a 25% monthly Home Care Package fee, with services charged at $95.37 per hour, while you manage your own support workers if you require them.
No setup fees
No daily fees
No exit fees
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$210.23
$369.70
$804.75
$1,220.01
GIHC Fee
$48.35
$85.03
$185.09
$280.60
Available for Use
$161.87
$284.67
$619.66
$939.41
Estimated Support Hours
2.49
4.38
9.53
14.45
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$910.98
$1,602.05
$3,487.27
$5,286.72
GIHC Fee
$209.53
$368.47
$802.07
$1,215.95
Available for Use
$701.45
$1,233.58
$2,685.20
$4,070.78
Estimated Support Hours
10.79
18.98
41.31
62.63
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$10,931.75
$19,224.55
$41,847.25
$63,440.65
GIHC Fee
$2,514.30
$4,421.65
$9,624.87
$14,591.35
Available for Use
$8,417.45
$14,802.90
$32,222.38
$48,849.30
Estimated Support Hours
129.50
227.74
495.73
751.53
*Estimated hours of support per week are based on an average hourly rate of $65 for support work
What's Included
- Managing the individual’s allocated Home Care Package funds.
- Ensuring that all services and care provided adhere to relevant national quality standards.
- Ensuring your care and services align with the other supports you may need.
- Producing and distributing monthly financial statements to the care recipient.
- Claiming funds from Services Australia on behalf of the care recipient.
- Maintaining accurate records and documentation to support compliance.
- Processing invoices from service.
What's Not Included
- Coordinating services, such as scheduling care visits or arranging respite care.
- Organizing and managing services from third-party providers.
- Individual’s care plan, needs assessment, and ongoing support.
- Regularly assessing your needs, goals and preferences.
- Reviewing your Home Care Agreement and Care Plan.
- Identifying and addressing risks to your safety and well-being.
- Ensuring that both your care and services are culturally safe.
Provider-managed
(28%)
Admin fee
The Provider-Managed package takes the weight off your shoulders. Your provider coordinates services, manages your budget, hires staff, and takes care of all the admin and compliance. It’s ideal if you prefer a hands-off approach and want professional support every step of the way. Monthly Admin Fees of 30% of the Home Care Package subsidy.
No setup fees
No daily fees
No exit fees
*Estimated hours of support per week based off an average of $57 per hour charged for support work.
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$210.23
$369.70
$804.75
$1,220.01
GIHC Fee
$58.86
$103.52
$225.33
$341.60
Available for Use
$151.36
$266.19
$579.42
$878.41
Estimated Support Hours
2.15
3.79
8.24
12.50
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$910.98
$1,602.05
$3,487.27
$5,286.72
GIHC Fee
$255.07
$448.57
$976.44
$1,480.28
Available for Use
$655.91
$1,153.47
$2,510.84
$3,806.44
Estimated Support Hours
9.33
16.41
35.72
54.15
Level 1
Level 2
Level 3
Level 4
HCP Subsidy Rate
$10,931.75
$19,224.55
$41,847.25
$63,440.65
GIHC Fee
$3,060.89
$5,382.87
$11,717.23
$17,763.38
Available for Use
$7,870.86
$13,841.68
$30,130.02
$45,677.27
Estimated Support Hours
111.98
196.92
428.65
649.84
**Estimated hours of support per week are based on GIHC’s hourly rate of $70.29 for support work
What's Included
- Managing the individual’s allocated Home Care Package funds.
- Ensuring that all services and care provided adhere to relevant national quality standards.
- Ensuring your care and services align with the other supports you may need.
- Producing and distributing monthly financial
statements to the care recipient. - Claiming funds from Services Australia on behalf of the care recipient.
- Maintaining accurate records and documentation to support compliance.
- Coordinating services, such as scheduling care visits or arranging respite care.
- Organizing and managing services from third-party providers.
- Individual’s care plan, needs assessment, and ongoing support.
- Processing invoices from service providers and ensuring timely payments.
- Regularly assessing your needs, goals and preferences.
- Reviewing your Home Care Agreement and Care Plan.
- Identifying and addressing risks to your safety and well- being.
- Ensuring that both your care and services are culturally safe.
Self managed
15%
provider fees
Choose and manage your own care
workers and support services
- Dedicated Care Manager
- Monthly Activity Statement
- Client Newsletter
- Access to our Clinical Team
- Package Management
- Access to our Online App
- Choose local carers to deliver your services
Part managed
23%
provider fees
Choose and manage your own care
workers and support services
- Dedicated Care Manager
- Monthly Activity Statement
- Client Newsletter
- Access to our Clinical Team
- Package Management
- Access to our Online App
- Choose local carers to deliver your services
- Video check-in calls with your Care Manager
- Set up all of your initial care services
- Allied Health Care Coordination
Provider managed
28%
provider fees
Choose and manage your own care
workers and support services
- Dedicated Care Manager
- Monthly Activity Statement
- Client Newsletter
- Access to our Clinical Team
- Package Management
- Access to our Online App
- Choose local carers to deliver your services
- Video check-in calls with your Care Manager
- Set up all of your initial care services
- Allied Health Care Coordination
- Day-to-day coordination of your care services
- Workforce Compliance
- Support Service Scheduling
- Tailored Individual Supports
Type of Service
Personal Care
Domestic Assistance
Respite Care
Dementia Care
Community Access
For All Services
Service Availability
Monday – Friday
06:00 AM – 08:00 PM
Monday – Friday 06:00 AM – 08:00 PM
Monday – Friday 08:00 PM – Midnight
Monday – Friday 08:00 PM – Midnight
Monday – Friday Midnight – 06:00 AM
Saturday
Sunday
Public Holiday
Rate (per hour)
$70.29
$70.29
$77.32
$77.32
$84.35
$98.41
$126.52
$154.64
Type of Service
Overnight Care (6PM – 6AM) (12hrs continuous care incl. 4hrs Active Support)
Service Availability
Monday – Friday nights
Saturday night
Sunday night
Public Holiday
Rate (per hour)
$429.28 per shift
$513.62 per shift
$626.10 per shift
$738.55 per shift
Type of Service
Nursing Care
Service Availability
Monday – Friday 06:00 AM – 08:00 PM
Saturday night
Sunday night
Public Holiday
Rate (per hour)
Enrolled Nurse $79.90 Registered Nurse $110.00
Enrolled Nurse $103.70 Registered Nurse $143.10
Enrolled Nurse $119.80 Registered Nurse $165.00
Enrolled Nurse $143.60 Registered Nurse $194.90
Type of Service
Gardening / Spring Cleaning
Service Availability
Monday – Sunday
Rate (per hour)
$95.37
Consultation fees
Support and Advice
(over and above allocated hours for
package level).
Service Availability
Monday – Sunday
Rate (per hour)
$85.00 per hour
Other Services and Items
Travel Charges
Emergency Alarm (if not eligible for Personal Alert Victoria)
Home Maintenance/Modifications
Physiotherapy, Occupational Therapy and Podiatry include
initial assessment, ongoing treatment plan, reports on
progress, goal setting, environment changes, etc.
Service Availability
$1.45 per Kilometer
As quoted (range $30-$50 per month subject to supplier)
As quoted
From $140 to $265 per hour.
Rate (per hour)
Pricing Information
- For all support services the minimum service per visit is a 4-hour.
- Where staff use their own car on behalf of a client, travel charges as per the schedule above will be applied.
- Emergency call outs shall incur a call-out charge prior to the normal rates being applied for the duration of the
shift applicable to the time of day. - In certain situations where continuous client engagement and care is needed, above those stated during an
Overnight or 24-hour Care shift, then portion of the shift will be deemed active and hourly rate will be
applicable. - Gratitude In-home Care reserves the right to review pricing in line with any Wage Awards increase.
Services Description
- Personal Care: We provide respectful assistance with showering, dressing, and grooming. This service is
particularly beneficial for individuals who have recently been discharged from the hospital, are recovering from
an injury, or have a long-term health condition or disability. - Domestic Services: Let us help you with light domestic tasks such as cleaning, laundry, and changing bedsheets.
This allows you to have more free time for other activities. - Meal Preparation: We strive to cater to your preferences and tastes, preparing delicious and nutritious
homemade meals using your preferred ingredients and recipes. - Sleepover Support: Our trained staff can stay overnight in your home to provide the care and assistance you
may require during the night. - Out & About: We are here to assist you in engaging in activities you enjoy, regardless of the time of day.
Whether it’s attending group outings, family events, shopping, making new friends, or pursuing new hobbies,
we’ll help you stay active and connected. - Respite Care: This service offers a break to primary caregivers or family members by providing care for the
client in their absence. - Nursing Services: Our registered/enrolled nurses offer professional healthcare services to address your specific
medical needs. - Community Access: We offer organized transportation services, allowing you to maintain your independence
and access the community. However, client cooperation is required for the completion of tasks. - After Hospital Care: Whether it’s a long-term or short-term recovery period, we collaborate with medical
professionals to provide a comfortable level of care and support. - Dementia Care: We specialise in providing professional care for individuals living with dementia, ensuring their
specific needs are met with expertise and compassion.
Quality of Service
At Gratitude In-home Care, we are dedicated to delivering the highest quality services to you. Your feedback is
invaluable to us as we continuously strive to enhance our offerings. As a valued client of Gratitude In-home Care,
you have the right to express any concerns or issues without compromising your access to our services. Rest assured
that all complaints and concerns are handled confidentially, and we also welcome positive feedback.
If you have any concerns, complaints, or compliments regarding the care and services you receive, or the handling of
your personal or health information, please reach out to a GIHC Clinical Care manager. They will promptly
investigate the matter and collaborate with you to find an appropriate solution.
Please be aware that a brief 10-minute home safety assessment will be conducted during the initial visit of all new
clients (or as necessary). This assessment aims to ensure the safety of both our clients and staff.
Privacy of Information
Gratitude In-home Care respects your right to privacy, and we are committed to managing personal health
information in a respectful way in accordance with legislation. When we are planning service delivery, we collect a
range of personal health information. This information enables us to provide our clients with appropriate care and
services.
Goods & Services Tax
GST has been excluded from all prices presented in the schedule above. GST generally applies to all services
purchased by another organisation on behalf of clients. Clients purchasing services directly from Gratitude In-home
Care for Home Care, Domestic Care, Gardening, Property Maintenance and Other Services may be charged GST.
Public Holidays
Public holiday rates are 2.2 times the standard rate and the statutory public holidays are determined and governed
by the Business Victoria website at the following link:
www.business.vic.gov.au/victorian-public-holidays-and-daylight- saving/Victorian-public-holidays
Service Cancellation & Hours of Operation
Gratitude In-home Care provides reliable and flexible services while ensuring fair support for our staff. We require a
minimum of 24 hours’ notice for cancellations or changes to services, which must be made during our business
hours (9:00 am – 5:00 pm, Monday to Friday). If a service is cancelled with less than 24 hours’ notice, the full-service
fee will be charged.
Our office operates from 9:00 am to 5:00 pm, Monday to Friday. Outside these hours, including public holidays, we
provide an after-hours backup phone service, which can be contacted at 1300 912 155 for urgent matters.