How to Change Home Care Providers

At Gratitude In-Home Care, we understand that your needs and expectations may evolve over time. If you’re considering changing your Home Care Package provider, we’re here to make the process smooth, respectful, and stress-free.

Whether you’re seeking better communication, more value from your package, or services that truly reflect your goals, switching to Gratitude In-Home Care is easier than you might think—and we’re here to guide you every step of the way.

Why Change Providers?

Your Home Care Package is designed to support you—your lifestyle, your health, and your independence. If you’re not receiving the level of care, flexibility, or support you need, it might be time to explore other options.

Common reasons people switch providers include:

• Lack of personalised service or communication
• High package or administration fees
• Limited flexibility in service delivery
• Concerns about quality of care or availability
• Desire for a provider that listens and responds

Whatever your reason, you deserve a provider who puts your wellbeing first.

Why Choose Gratitude In-Home Care?

We specialise in delivering compassionate, person-centred care tailored to your unique needs. With Gratitude In-Home Care, you can expect:

• Transparent and low fees, so more of your package goes toward your care
• A dedicated care team who knows you by name
• Flexible services that evolve with your needs
• Ongoing support and guidance at every stage

How to Switch to Gratitude In-Home Care

Changing providers may seem overwhelming, but it’s a straightforward process. Here’s how to make the move:

Step 1: Notify Your Current Provider

Contact your current provider and let them know you plan to switch. Most providers require written notice (usually 2–4 weeks). Ask for your cessation date and request a copy of your Home Care Agreement and unspent funds balance.

Step 2: Call My Aged Care (1800 200 422)

Call My Aged Care to advise them of your intention to change providers and ask for your unique referral code.

Step 3: Contact Gratitude In-Home Care

Call us on 1300 912 155 and we’ll walk you through the next steps. Share your new referral code with us and agree on a start date. We’ll discuss your needs, explain our services and fees, and start the intake process.

Step 4: Sign Your New Agreement

We’ll prepare your Home Care Agreement and coordinate your transfer with My Aged Care. Once your cessation date is confirmed, we’ll ensure there’s no gap in your support.

Step 5: Begin Care with Gratitude

We’ll work closely with you to ensure a smooth transition. Your services will start promptly, and your care plan will be tailored to meet your current goals and preferences.

We’re Here to Help

If you’re thinking about making a change, let’s have a conversation. At Gratitude In-Home Care, we believe that trust, transparency, and genuine care are the foundation of great support.

Call us today on 1300 912 155
Contact Us via email or to request a callback

Additionally, connect with us on:

📞 1300 912 155

📧 info@gihc.com.au⁠

Get in touch with Support at Home specialist at Gratitude for more information about your Support at Home options:

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