Under the upcoming Support at Home (SAH) model, older Australians will be able to choose different providers for different services, offering far greater choice, control and flexibility. For example, you could select Provider A for personal care, Provider B for domestic assistance, and Provider C for dementia-specific support, each provider chosen for their expertise, quality, cost, and fit with your needs.
This is a major shift from the current Home Care Package (HCP) system. At present, you receive a single referral code through My Aged Care, which must be assigned to one approved provider. That provider arranges and delivers all services under your package.
If you want to change just one service, like your cleaner for example, it can be difficult. Some providers only use their own staff or subcontractors, meaning outside providers aren’t an option. Even if they agree, they control payment and compliance, limiting your choices. If they refuse, you must change your entire HCP provider, which is disruptive.
With SAH, there’s no single-provider lock-in code, so you can truly mix and match to personalise your care.
At Gratitude In-Home Care, we believe that trust, transparency, and genuine care are the foundation of great support.
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Get in touch with Support at Home specialist at Gratitude for more information about your Support at Home options: