From November 1, the Support at Home program will include rideshare vouchers as part of transport support, with Uber currently offering this feature. This falls under Indirect Transport (taxi or rideshare service vouchers) as outlined on page 121 of the Support at Home Program Manual (Version 3).
The voucher system is managed by providers through the Uber for Business dashboard. Providers can set limits such as value, time, and location, and only pay for vouchers when they are used. Clients receive a link by SMS or email, which loads the voucher into the Uber app as a payment method. When booking a ride, the client selects the voucher, and if the fare is higher than the voucher amount, the difference is charged to their own payment method. Providers can see real-time reports of all trips for oversight and compliance.
Uber vouchers are convenient, flexible, and cost-effective. They allow providers to control usage and track spending accurately. However, they require clients to have a smartphone and be confident using the Uber app, which may not be suitable for all. In some areas, there may also be fewer accessible vehicles available.
Cabcharge remains a familiar option, especially for clients who prefer taxis or do not use technology. It does not require a smartphone and taxis may be more readily available in some regions. The downside is that Cabcharge is less flexible, often requires more manual work for reconciliation, does not provide the same level of reporting and taxi trips are usually more expensive.
For participants who are unable to access Uber themselves, there are alternatives solutions. A provider or support worker can book the ride on their behalf using the organisation’s account. Family or carers can also manage bookings with shared vouchers. Some providers may offer a call-in system so clients can request rides directly through the office. Where Uber is not suitable, Cabcharge can be used as a backup option.
At Gratitude In-Home Care, we believe that trust, transparency, and genuine care are the foundation of great support.
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