Open Disclosure | Aged Care | Gratitude in-home care

The Aged Care Quality and Safety commission has released a framework and guidance document on the topic of open disclosure.

To summarise, open disclosure is a key requirement in aged care, ensuring transparency when things go wrong in care delivery as per compliance for registered providers.

The Aged Care Quality and Safety Commission audits how well providers apply open disclosure practices. Evidence of open disclosure demonstrates that a provider has effective systems for identifying risks, learning from incidents, and improving care quality. This highlights the provider’s commitment to building consumer partnerships and prioritising safety in care delivery.

Principles of Open Disclosure:

✨ Dignity and respect

✨ Transparency in communication

✨ Privacy and confidentiality

✨ Continuous improvement

When harm occurs, providers must practice these Elements for open disclosure:

✨ Acknowledge the event

✨ Provide immediate support

✨ Apologise or express regret

✨ Investigate and explain what went wrong

✨ Learn from the event to prevent future occurrences

Providers should practise open disclosure in various situations, such as:

✨ Medication errors

✨ Infection control failures

✨ Inappropriate use of restraints

✨ Poor management of personal care, nutrition, or incontinence

✨ Inadequate end-of-life care

By embedding open disclosure into their care practices, aged care providers demonstrate a commitment to transparency, consumer safety, and continuous improvement. These efforts not only build trust with consumers and their families but also lead to higher standards of care and accountability across the sector.

For more information, visit ACQSC at: https://www.agedcarequality.gov.au/resources/open-disclosure

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